# OpenAssistant vs Town (2026): Feature Comparison

Facts last verified 2026-10-03.

Town is a personal assistant ('Townie') with its own email address, routines, and team plans. OpenAssistant is an executive assistant for work that involves other people.

## OpenAssistant vs Town at a glance

| | OpenAssistant | Town |
| --- | --- | --- |
| **Built for** | Professionals and teams whose work runs through colleagues, clients, and vendors | Professionals, solo founders, operators, and teams |
| **Where you use it** | Phone calls, iMessage, SMS, WhatsApp, email, and web | Its own email address, Slack, WhatsApp, Telegram, web, and desktop and iPhone apps |
| **Its own phone number** | Built in: Its own number, for calls and texts | Not offered or not found: No dedicated phone number found |
| **Its own email address** | Built in: Including one on your company domain | Built in: Each Townie has its own @town.com address |
| **Its own computer** | Built in: Its own secure computer | Not verified: Not verified |
| **Contacts people on your behalf** | Built in: Runs the whole exchange; the people it deals with never need an account | Partial: Drafts and sends email and invites in your voice, with approval by default |
| **Multi-person threads and hand-offs** | Built in: Many people on one thread, with hand-offs, approvals, and follow-ups | Partial: Team Townies with shared routines and integrations |
| **Shared tasks, files, and workflows** | Built in: Inside your company and across companies | Partial: Team plans with shared routines, integrations, and pooled credits |
| **Recurring and triggered work** | Built in: Plain-English workflows on demand, on a schedule, or on a trigger | Built in: Routines on a schedule or a trigger |
| **Your say before it acts** | Built in: Per-action autonomy you set; an admin can lock it team-wide | Built in: Sends and invites need approval unless you grant broader permissions; audit log |
| **No training on your data by default** | Built in: Never trains on customer data | Built in: Training off by default; opt-in only |
| **Security certifications** | Built in: SOC 2 Type II, GDPR, CCPA; encryption in transit and at rest | Built in: SOC 2 Type II |
| **SSO, SCIM, roles, and audit logs** | Built in: SAML SSO, SCIM, and RBAC on Team plans; audit logs on Enterprise | Partial: Team and Enterprise plans with org analytics; Town says SSO and SCIM are not currently available |
| **Availability** | Private beta; request access | Out of beta in June 2026; self-serve with a free tier |
| **Price** | Paid plans per seat | Free; Starter $15 billed monthly; Pro $49 to Power Plus $199 per user billed annually; credit-metered; Team plans |

## Where Town shines

- Its own @town.com email address, so people can cc or forward to it
- Routines that run on a schedule or a trigger
- Approvals by default, an audit log, SOC 2 Type II, and training off by default

## Pick Town if

- You want an email-first assistant with its own @town.com address, routines, approvals, and SOC 2.
- You want team plans and many integrations, and can live with credit-based pricing.

## Pick OpenAssistant if

- You want an assistant with its own phone number that can make and receive calls and reach people over iMessage, SMS, and WhatsApp.
- You want shared tasks and workflows across companies, with assistants working together.

## Frequently asked questions

### What is the difference between OpenAssistant and Town?

Town is a personal assistant ('Townie') with its own email address, routines, and team plans. OpenAssistant is an executive assistant for work that involves other people.

### Does Town have its own phone number?

No dedicated phone number found. OpenAssistant: Its own number, for calls and texts.

### Can Town work with a team?

Team plans with shared routines, integrations, and pooled credits. OpenAssistant: Inside your company and across companies.

### Does Town train on my data?

Training off by default; opt-in only. OpenAssistant: Never trains on customer data.

### How much does Town cost?

Free; Starter $15 billed monthly; Pro $49 to Power Plus $199 per user billed annually; credit-metered; Team plans. OpenAssistant: Paid plans per seat.

## Sources

- [Town](https://www.town.com)
- [Town pricing](https://www.town.com/pricing)
- [Town Series A announcement](https://www.town.com/press/series-a)

## Read more

- [More about Town](https://openassistant.us/blog/town-ai-assistant-review)

- [All AI assistants compared](https://openassistant.us/ai-assistants-compared)
- [Best AI personal assistants in 2026](https://openassistant.us/blog/best-ai-personal-assistants-2026)